Refund Policy

7-day money-back guarantee

Every TrendyScreen plan is covered by a 7-day money-back guarantee. If the service is not right for
you, message support within seven days of activation and you are refunded. We would rather refund
one person than argue with them.

How to request a refund

1. Message us on WhatsApp or email support@trendyscreen.best from the address you
   ordered with, within seven days of your line being activated.
2. Tell us briefly what went wrong. You do not have to justify the request, but if it is a
   technical fault there is a good chance we can fix it in a few minutes.
3. The refund is issued through the same payment method you used. Most providers show it back on
   your statement within three to five working days.

Let us try to fix it first

Most refund requests come from buffering or a channel that will not open, and most of those are
solved by moving the device to Ethernet, switching the player decoder to Hardware, or replacing a
single failing source. None of that takes long, and asking costs you nothing — the seven days do
not start over, but they do not stop either, so message early.

What is not covered

• Requests made after the 7-day window has closed.
• Problems caused entirely by your own connection or hardware — for example a connection well
  below 15 Mbps — where we can show the service is delivering normally.
• Accounts shared, resold or used in breach of our terms.

Renewals

Nothing renews automatically and we do not store a payment method, so there is no accidental
charge to reverse. When a plan ends you decide whether to buy another.

Questions

Ask before you buy if anything here is unclear — support answers 24/7 and a straight answer
beforehand is better for both of us than a refund afterwards.