IPTV Questions, Answered Straight

IPTV stands for Internet Protocol Television. Instead of receiving channels through a satellite dish or a cable running into your house, the video arrives over your normal internet connection. You get a set of credentials, you enter them once into a player app, and the app streams live channels and on-demand titles from our servers. Nothing is installed on your router and no extra hardware is required beyond a device you already own.

Usually 5 to 15 minutes, any hour of the day. Once payment clears, your login details, M3U link and a setup guide for your device are emailed to you. If you left a WhatsApp number, they are sent there too.

No. A smart TV works, but so does a £30 Amazon Firestick plugged into any television with an HDMI port, an Android box, a MAG box, a games console, a phone, a tablet or a laptop. Many customers get a better result from a cheap streaming stick than from the apps built into their TV.

Yes — a 24-hour test line, available on request through WhatsApp. It is the full service, not a cut-down demo, so you can check your own channels, your own device and your own internet speed before spending anything.

Plans run from $15 for one month to $65 for a full year, and $100 for two years — about $4.17 a month. Every plan contains the identical library; longer plans are simply cheaper per month. No setup fee, no contract and no automatic renewal.

Around 75,000+ live channels, 240,000+ movies on demand and 20,000+ complete TV series. Everything is included on every plan — there is no premium tier that unlocks extra content.

More than 60. The largest groups are the United States, United Kingdom and Ireland, Canada, Germany, France, Italy, Spain, the Netherlands, Portugal, Poland, the Nordics, Turkey, the Arabic and MENA region, India and Latin America. The full breakdown is on our channel list page.

Send us the exact channel name on WhatsApp before you order. We will tell you honestly whether it is carried, and if it is we will show it to you working on a trial line. That is faster and more reliable than guessing from a list.

Most major channels carry a seven-day EPG, and many support catch-up so you can scroll back through the past week directly in the guide. Availability depends on the source broadcaster and is marked inside the player.

Weekly. New channels are added, dead sources are replaced and group names are tidied up. Your credentials never change — the list simply refreshes inside your app.

They are off by default on every line. They are only ever enabled if you specifically ask, and never on an account set up as a family line.

Amazon Firestick and Fire TV, Android TV boxes, Nvidia Shield, Formuler, Samsung and LG smart TVs, MAG and Enigma2 receivers, Apple TV, iPhone, iPad, Android phones and tablets, Windows, macOS and Roku. If a device plays M3U or Xtream Codes, it plays this service.

IPTV Smarters Pro is the default recommendation because it supports Xtream Codes, so you get the programme guide, films and series in one place. TiviMate is better if you mostly watch live TV on an Android box. On Samsung and LG televisions you must use a store app such as IBO Player, because those platforms do not allow sideloading.

An M3U link is one long URL containing the whole playlist. Xtream Codes splits the same subscription into a server address, a username and a password, and adds a proper EPG, a movie library and a series section. Use Xtream Codes wherever the app supports it.

One connection is included, which means one device streaming at a time. You can install the app on as many devices as you like and switch between them. Extra simultaneous connections are available on request if more than one person watches at the same time.

Nine times out of ten it is a typo in the server address or a trailing space in the username. Re-type the details by hand rather than pasting, check the http or https prefix and the port number, then restart the app. If it still fails, send support a photo of the screen.

About 8 Mbps for HD, 16 Mbps for Full HD and 25 Mbps or more for stable 4K. Speed is only half the story — a stable connection at 30 Mbps beats an unstable one at 100 Mbps. Test the speed on the streaming device itself, not on your phone.

On the feeds where the broadcaster provides 4K, yes — native 4K UHD, mostly premium sport and cinema. Everything else runs at Full HD or HD depending on the source. No IPTV service can output 4K for a channel that is not broadcast in 4K, and any provider claiming otherwise is upscaling.

Work through it in this order: move the device to the 5 GHz Wi-Fi band or, better, plug in Ethernet; set the player decoder to Hardware rather than Software; raise the buffer to Medium; then check whether the problem affects every channel or just one. Every channel means the bottleneck is local. A single channel means the source needs replacing — tell us which one.

Usually not for speed — a VPN adds a hop and normally makes streaming slower. The exception is an internet provider that throttles video traffic: if streams are perfect at 2pm and unwatchable at 9pm, test the same channel through a VPN for ten minutes. If the problem disappears, it is your ISP shaping traffic.

Our servers are load balanced, so most source failures reroute automatically without you noticing. Anything that does not is fixed manually — report the exact channel name on WhatsApp and it is normally back within minutes.

Through a secure PayPal checkout link. You can pay with a PayPal balance or with a normal credit or debit card. No card details are ever entered on this website — payment happens entirely on PayPal.

The transaction runs on PayPal, so your card number never touches our systems. All we store against an order is your name, email, chosen plan and, if you gave one, a WhatsApp number.

Yes — a 7-day satisfaction guarantee. If the service is not right for you, message us on WhatsApp within seven days of activation and we refund you. We would rather refund one person than argue with them.

No. Nothing is charged automatically and there is no stored payment method. We send a reminder before your line expires, and if you renew, your existing credentials stay the same so nothing needs reconfiguring.

WhatsApp is fastest — +1 (505) 528-2537, staffed around the clock in English, French, German and Arabic. Most messages are answered in under five minutes. You can also reply directly to any email we send you.

Yes. Reseller credits start at 10 credits, and each credit is one month of full service for one customer. You get a browser panel to create and manage lines, sub-reseller accounts and white-label branding. Ask on WhatsApp for current credit pricing.